October 6, 2017 – Dopkins is proud to announce record client satisfaction through an independent third-party survey.
Dopkins Reports Client Satisfaction Survey Results
BUFFALO, NY— Dopkins & Company, LLP Certified Public Accountants and Consultants announces the results of its annual independent third-party survey dedicated to evaluate client experience and overall satisfaction with employee performance. The survey tracks responses relative communication responsiveness, efficiency and completion of deadlines, planning of client work, and updates on technical issues affecting a client’s business or industry. On the independent research firm’s ten-point scale, Dopkins received an overall record score of 9.47, or 6% higher than the prior year’s results.
“As a Buffalo based firm, we are very proud of our achievements in delivering world-class service to our clients,” remarked Thomas Emmerling, Dopkins Managing Partner. “We utilize client feedback as an essential component of our business model in order to position our firm to meet, and ultimately exceed, the changing needs and expectations of our customers. The positive survey results reflect the efforts we’ve undertaken to do whatever it takes to serve our clients.”
This is the fifth consecutive year the firm has conducted a client satisfaction survey. Confidential research was conducted by independent research firm, Achieve Brand Integrity, LLC.
About Brand Integrity
Brand Integrity is an employee engagement technology and consulting company that helps businesses build the right environment for employee engagement, driving measurable and sustainable culture change. Since 2002, the company has helped hundreds of clients across 25 industries improve the way they approach employee and customer engagement to enable them to overcome barriers, reduce workplace stress, and become more profitable. For more information, visit www.brandintegrity.com.
About Dopkins & Company, LLP
Dopkins & Company, LLP, a locally owned certified public accounting and consulting firm, offers comprehensive accounting, auditing and tax services, forensic accounting, as well as IT, wealth management consulting, internal audit support, and collateral examinations to privately held and public companies, not-for-profit organizations, and individuals. For more information, visit www.dopkins.com.